Shipping policy

Shipping & Delivery Policy

At Imari Moon, we are committed to ensuring a seamless delivery experience for our customers. This policy outlines everything you need to know about how we deliver your orders.

Where We Deliver

We currently offer delivery services within The Bahamas only.

Delivery Options

  1. Standard Delivery (New Providence):

    • Orders are delivered within 1-3 business days after confirmation of payment.
    • Delivery Fee: FREE

  2. Family Islands Delivery:

    • Orders are shipped via [insert shipping method, e.g., Bahamasair Cargo, MailBoat, or other courier services].
    • Delivery timelines depend on the selected courier service and location.
    • Shipping Fee: Calculated at checkout based on the courier and destination.

Delivery Process

  1. Order Confirmation:
    Once your order is placed and payment is confirmed, you will receive a confirmation email or SMS.

  2. Dispatch Notification:

    • For New Providence: You’ll receive an email or SMS when your order is out for delivery.
    • For Family Islands: Once your order is shipped, we will provide tracking details (if applicable).

  3. Receiving Your Order:

    • New Providence: Orders will be delivered to your specified address. Please ensure someone is available to receive the delivery.
    • Family Islands: Orders can be collected from the specified courier’s location.

Delivery Fees

Delivery fees are calculated based on the location and are displayed at checkout.

Important Information

  1. Processing Time:

    • Orders are processed Monday to Friday (excluding public holidays).
    • Orders placed after 3 PM will be processed the next business day.

  2. Delivery Address:

    • Please provide accurate and complete delivery details to avoid delays.
    • Imari Moon is not responsible for delays or additional charges caused by incorrect or incomplete delivery addresses.

  3. Missed Deliveries:

    • If delivery is unsuccessful, we will contact you to reschedule. A redelivery fee may apply.

  4. Delivery Confirmation:

    • For security purposes, we may request a signature upon delivery.

Damaged or Lost Packages

  1. Damaged Items:
    If your order arrives damaged, please contact us within 48 hours of delivery. Email shopimarimoon@gmail.com with your order number and photos of the damaged items for a resolution.

  2. Lost Packages:
    If your package does not arrive within the expected timeframe, contact us for assistance.

Contact Us

If you have any questions or concerns about shipping or delivery, please reach out to us: