Refund policy

Imari Moon Refund Policy

At Imari Moon, we are committed to providing high-quality, timeless wardrobe essentials that you’ll love. However, if something isn’t quite right, we’re here to help. Please review our refund policy below to ensure a smooth and transparent process.

Returns and Refund Eligibility

  1. Return Window:
    You may request a refund, store credit, or exchange within 14 days of receiving your order.

  2. Item Condition:
    To be eligible for a return:

    • Items must be unworn, unwashed, and in their original condition.
    • Tags must still be attached.
    • Items must be returned in their original packaging.

  3. Non-Refundable Items:

    • Sale items or items marked as "Final Sale."
    • Intimate apparel (e.g., bodysuits, lingerie) for hygiene reasons.
    • Gift cards.

Refund Options

  1. Refund to Original Payment Method:
    Once your return is received and approved, we will issue a refund to your original payment method within 7 business days.

  2. Store Credit:
    For faster resolution, we offer refunds in the form of store credit, which can be applied to your next purchase.

  3. Exchanges:
    If you'd like to exchange your item for a different size or color, we’re happy to accommodate you, provided the item is in stock.

How to Request a Refund

  1. Initiate Your Return:

    • Email us at shopimarimoon@gmail.com with the following details:
      • Order number
      • Item(s) being returned
      • Reason for the return

  2. Prepare Your Return:

    • Package your item(s) securely in their original packaging.
    • Ship the package to the return address provided in our response.

  3. Shipping Costs:

    • Customers are responsible for return shipping costs unless the item was defective or incorrect.
    • We recommend using a tracked shipping method to ensure safe delivery.

Damaged or Defective Items

We stand behind the quality of our products. If you receive an item that is damaged or defective, please notify us within 7 days of delivery.

  • Email us at shopimarimoon@gmail.com with photos of the damage or defect.
  • Once verified, we will offer a replacement, refund, or store credit at no additional cost.

Additional Information

  • Processing Time: Refunds and exchanges are processed within 7 business days of receiving the returned item.
  • Communication: You will receive an email confirming the status of your return once it has been inspected.

Thank you for choosing Imari Moon. If you have any questions about our refund policy or need assistance, please don’t hesitate to contact us at shopimarimoon@gmail.com or call 242-437-5716.